Hypercare Status - Canada

Hypercare Status - Canada

[CA only] iOS - Unable to access the app

  • Oct 28, 2026 2:34 PM EDT · Monitoring

    Upon investigation, our backend services and apps are operational; current findings indicate this is tied to an upstream network issue primarily affecting users on the Rogers network.

    Workarounds:
    - Connect to a Wi-Fi network if available
    - If you are on Rogers mobile data, try verifying your device's APN settings using Rogers' APN Guide: https://www.rogers.com/support/mobility/apn-settings

    We are continuing to monitor the situation and will share updates as more information becomes available.

  • Oct 28, 2026 11:50 AM EDT · Investigating

    We're investigating whether this is caused by network issue. This issue might not be isolated to iOS.

  • Oct 28, 2026 11:31 AM EDT · Investigating

    Getting multiple users reporting that they cannot get pass pinlock while on data.

System Status

Aug 28, 1861 - Nov 25, 1861

Messaging - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861

Viewing Who is On-Call - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861

Login and Single Sign On - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861

Notifications and Real-Time Syncing - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861

File Attachments - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861

Virtual Pager - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861

Code Teams - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861

Administration and Scheduling - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861

Self-serve Scheduling - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861

API & Integrations - Canadian Region

· --% uptime
Aug 28, 1861
Nov 25, 1861
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Incident history