Hypercare Status - Canada
[Global] Scheduled maintenance of our third party Single Sign On Provider (WorkOS)
Our third party Single Sign On Provider WorkOS is undergoing a required platform upgrade on starting at 11:00 AM Eastern Time (15:00 UTC) and ending at 12:00PM (16:00 UTC).
Within this window, Hypercare expect a single period of increased latency and error rate lasting up to 2 minutes only on Single Sign On and Directory Sync which relies on the third party partner. If you have any questions, please reach out our support at support@hypercare.com
-
Oct 10, 2026 11:00 AM EDT · Identified
Our third party Single Sign On Provider WorkOS is undergoing a required platform upgrade on starting at 11:00 AM Eastern Time (15:00 UTC) and ending at 12:00PM (16:00 UTC).
Within this window, Hypercare expect a single period of increased latency and error rate lasting up to 2 minutes only on Single Sign On and Directory Sync which relies on the third party partner. If you have any questions, please reach out our support at support@hypercare.com
[iOS] Long load time to access the app
A new iOS app update is now available in the App Store. This release includes enhanced logs to help us better diagnose network-level disruptions. We recommend updating to this version.
Our investigation indicates that these performance issues are primarily triggered by unstable network connections during application startup that had led to prolonged loading process. Our core backend services remain fully operational and unaffected.
Our engineering team is currently implementing connection-retry logic and improved offline resilience to make the app less sensitive to local network fluctuations. If you experience a delay on the PIN lock screen or slow loading times, switching between Wi-Fi and mobile data may resolve the temporary connection timeout. We will provide another update once the optimization fix is released.