Hypercare Status - Canada
[iOS] Long load time to access the app
A new iOS app update is now available in the App Store. This release includes enhanced logs to help us better diagnose network-level disruptions. We recommend updating to this version.
Our investigation indicates that these performance issues are primarily triggered by unstable network connections during application startup that had led to prolonged loading process. Our core backend services remain fully operational and unaffected.
Our engineering team is currently implementing connection-retry logic and improved offline resilience to make the app less sensitive to local network fluctuations. If you experience a delay on the PIN lock screen or slow loading times, switching between Wi-Fi and mobile data may resolve the temporary connection timeout. We will provide another update once the optimization fix is released.
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Sep 18, 2026 12:09 PM EDT · Monitoring
A new iOS app update is now available in the App Store. This release includes enhanced logs to help us better diagnose network-level disruptions. We recommend updating to this version.
Our investigation indicates that these performance issues are primarily triggered by unstable network connections during application startup that had led to prolonged loading process. Our core backend services remain fully operational and unaffected.
Our engineering team is currently implementing connection-retry logic and improved offline resilience to make the app less sensitive to local network fluctuations. If you experience a delay on the PIN lock screen or slow loading times, switching between Wi-Fi and mobile data may resolve the temporary connection timeout. We will provide another update once the optimization fix is released.
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Sep 17, 2026 12:33 PM EDT · Investigating
The product team is working on a new app version with enhanced logging for visibility and investigation. The version has been tested internally, and pending approval from the App Store.
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Sep 16, 2026 11:45 AM EDT · Investigating
The issue is intermittent and we're investigating the issue.