Hypercare Status - Canada

Hypercare Status - Canada

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Incident history

Sep 2018 - Nov 2018

November 2018

No incidents reported

October 2018

Oct 15

11:23 AM - 1:38 PM EDT (2h 15min duration)

Uploading images for sharing is partially down

This issue has been addressed. The root cause has been figured out, and will not occur again.

2 updates
Impacted:
File Attachments - Canadian Region
Oct 10

7:00 PM - 7:00 PM EDT (0min duration)

Temporary failure of sending images

Roughly 6:45 pm EDT, users may have noticed a failure in sending picture messages. It was due to the lack of disk space from the logs created from our server. We realized the error by 6:50pm EDT, and addressed it by 7:10 PM EDT.

1 update
Impacted:
File Attachments - Canadian Region
Oct 09

3:02 PM - 3:02 PM EDT (0min duration)

Downtime resulting from server upgrades

We had some minor issues with users fetching their list of chats in iPhone app and web app as we upgraded our server software at midnight eastern time zone. This was resolved quickly once the issue was identified by 2 am EDT. It was not a partial outage as users was able to send and receive messages.

1 update

September 2018

No incidents reported