9:22 PM - Sep 1 10:00 PM EDT (1d 38min duration)
The servers have been updated and fixed.
2:05 PM - Aug 24 5:00 PM EDT (3d 2h 55min duration)
Degraded performance for the platform
We sincerely apologize for the inconvenience caused by our temporary system downtime. We are happy to announce that our system speed issues have been resolved and Hypercare should be fully functional. User experience is of paramount importance to us and we want everyone to have a great experience on Hypercare. Additional internal testing has been added before product releases to ensure that we mitigate the risk of future system issues. Thank you for your patience and understanding. Please let us know if you have any further questions or concerns.
2:31 PM - 4:30 PM EDT (1h 59min duration)
Higher latency experienced for application requests
This incident has been resolved.
9:30 PM - 9:40 PM EDT (10min duration)
We have identified and resolved the issue. Notifications are back to normal.
10:04 PM - 10:30 PM EDT (26min duration)
Real-time updates are experiencing issues
The incident is now resolved, the issue is recognized. The notification server is going through an update that will resolve the issue for the future.
No incidents reported