Hypercare Status - Canada

Hypercare Status - Canada

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Incident history

Dec 2021 - Feb 2022

February 2022

Feb 01

10:19 AM - 10:41 AM EST (22min duration)

Users can experience reconnecting status via Hypercare

This was due to an update to the application and now it is resolved.

2 updates
Impacted:
Messaging - Canadian Region

January 2022

Jan 24

10:37 AM - 10:45 PM EST (12h 8min duration)

Inability to view, edit profiles over admin portal

This issue is now resolved.

2 updates
Impacted:
Administration and Scheduling - Canadian Region

December 2021

Dec 16

8:58 AM - 3:11 PM EST (6h 13min duration)

Prolonged wait time or errors with SSO login in Canada

Auth0 (our SSO partner) has now resolved the issue.

3 updates