12:11 PM EDT
[CA Region Only] Intermittent Slowdown Issue
We have developed a fix for the issue, and it is currently undergoing validation and testing.
Pending successful testing, deployment to production is targeted for tonight. Mitigation measures remain in place to maintain service stability, and we will share our next update when the fix is released.
11:20 AM EDT - Oct 19 1:57 PM EDT (4d2h37min duration)
[CA Region] Intermittent slowdowns to Hypercare services
Fixes released on Friday, October 16 have stabilized all platforms and the issue is now resolved.
11:00 AM EDT - 11:35 AM EDT (35min duration)
[Global] Scheduled maintenance of our third party Single Sign On Provider (WorkOS)
The scheduled maintenance has been completed by WorkOS
11:42 AM EDT - Oct 14 11:36 AM EDT (27d23h55min duration)
[iOS] Long load time to access the app
A new app update containing the network optimization fix was built, tested, and released on September 28. Since the release, performance has stabilized and no further connection issues have been reported.
This incident is now fully resolved. If you continue to experience any issues, please reach out to our support team at support@hypercare.com.
12:08 AM EDT - 1:35 PM EDT (13h27min duration)
Disruption to cell carriers in North America
The carrier network has been resolved.
6:48 PM EDT - 10:16 PM EDT (3h28min duration)
Interruptions to Hypercare services
The incident has been resolved.