Hypercare Status - Canada

Hypercare Status - Canada

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May 17, 2023 9:15 AM EDT

Partial outage and performance issues on Canadian Region

Impacted:
App Store Availability (Google Play Store)
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Payment Portal
App Store Availability (Apple App Store)
Viewing Who is On-Call - Canadian Region
Self-serve Scheduling - Canadian Region
Marketing Website (Global)
Notifications and Real-Time Syncing - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

Updates

  • May 18, 2023 9:49 AM EDT

    This incident has been resolved.

    Resolved
  • May 17, 2023 3:41 PM EDT (18 hours and 8 minutes earlier)

    Our test have shown that we are on the path to a more stable system. We will keep the status set to monitoring but as of now our system is operational. Again, we apologize for the downtime that your organization experienced today.

    Monitoring
  • May 17, 2023 2:13 PM EDT (1 hour and 28 minutes earlier)

    The service has been restored. We are still monitoring the situation and attempting to identify the root cause of the issue. However, our team is running tests which could affect the performance of our platform.

    Monitoring
  • May 17, 2023 12:55 PM EDT (1 hour and 18 minutes earlier)

    The system is back up and fully operational now. We are still monitoring the situation to ensure it continues to maintain stability.

    Monitoring
  • May 17, 2023 11:21 AM EDT (1 hour and 34 minutes earlier)

    Some of our servers are back up but there’s a Hypercare service feature degradation. During a feature degradation, some features will be running at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

    Monitoring
  • May 17, 2023 10:42 AM EDT (39 minutes earlier)

    We are continuing to monitor for any further issues.

    Monitoring
  • May 17, 2023 10:33 AM EDT (9 minutes earlier)

    We are continuing to monitor for any further issues.

    Monitoring
  • May 17, 2023 10:32 AM EDT (1 minute earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • May 17, 2023 10:14 AM EDT (18 minutes earlier)

    The Hypercare Technology team has noted a service disruption at our Canadian data centre. Our Canadian customers will experience issues access Hypercare on-call schedules, contact information and sending secure messages. The team is now exploring a path to resolution. We will provide an update in 30 minutes or sooner with additional information as it becomes available.

    Monitoring
  • May 17, 2023 10:12 AM EDT (2 minutes earlier)

    We are continuing to investigate this issue.

    Monitoring
  • May 17, 2023 9:39 AM EDT (33 minutes earlier)

    We are continuing to investigate this issue.

    Monitoring
  • May 17, 2023 9:25 AM EDT (14 minutes earlier)

    We are continuing to investigate this issue.

    Monitoring
  • May 17, 2023 9:15 AM EDT (10 minutes earlier)

    On May 17th, 2023 at 9:05 PM EST, we became aware of a service disruption on the Canadian region. We have engaged our response team and are working with urgency to resolve this incident as quick as possible. We apologize for the issues you may be facing due to this incident. We will provide an update within the hour on the status of this incident.

    Investigating