Hypercare Status - Canada

Hypercare Status - Canada

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Oct 28, 2026 11:31 AM EDT Ongoing for 14h 28m

[CA only] iOS - Unable to access the app

Updates

  • Oct 28, 2026 2:34 PM EDT

    Upon investigation, our backend services and apps are operational; current findings indicate this is tied to an upstream network issue primarily affecting users on the Rogers network.

    Workarounds:
    - Connect to a Wi-Fi network if available
    - If you are on Rogers mobile data, try verifying your device's APN settings using Rogers' APN Guide: https://www.rogers.com/support/mobility/apn-settings

    We are continuing to monitor the situation and will share updates as more information becomes available.

    Monitoring
  • Oct 28, 2026 11:50 AM EDT (2 hours and 44 minutes earlier)

    We're investigating whether this is caused by network issue. This issue might not be isolated to iOS.

    Investigating
  • Oct 28, 2026 11:31 AM EDT (18 minutes earlier)

    Getting multiple users reporting that they cannot get pass pinlock while on data.

    Investigating