Hypercare Status - Canada

Feb 25, 2026 5:14 AM EST

[Canada only] Shifts generated from 3rd-party schedule integration partners not appearing in Hypercare

Impacted:

API & Integrations - Canadian Region

Updates

Feb 25, 2026 8:46 PM EST

This issue has been resolved.

Resolved
Feb 25, 2026 1:34 PM EST (7 hours and 12 minutes earlier)

We are continuing to work on a fix for this issue.
If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare.

Monitoring
Feb 25, 2026 5:14 AM EST (8 hours and 19 minutes earlier)

An issue has been identified regarding shifts not populating in Hypercare for departments that leverage a third-party schedule integration partner (MetricAid and Mesh AI), which is impacting users in Canada. If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare.
A fix is being worked on. Next update is expected for 12:00 PM or sooner. After the fix is deployed, schedule information will be re-synced to ensure data is accurate in Hypercare.

Identified