Hypercare Status - Canada

Hypercare Status - Canada

Back
Mar 4, 2026 12:57 PM EST

[Canada only] Unplanned interruption to services

Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

Updates

  • Mar 5, 2026 11:30 PM EST

    Core services have resumed and remained stable for the past 24 hours. The team is continuing to monitor push notification and web socket events for real-time syncing. The team has continued to disable the automated status reset feature to maintain a stable environment. The automated status reset feature has been running intermittently in a controlled environment to ensure users status’ are reset appropriately.

    Resolved
  • Mar 4, 2026 4:06 PM EST (1 day, 7 hours, and 24 minutes earlier)

    A fix has been implemented. Real time notification and syncing are operational. We are monitoring the performance.

    Monitoring
  • Mar 4, 2026 2:14 PM EST (1 hour and 52 minutes earlier)

    We are observing intermittent latency in push notifications and real-time syncing of messages on web client. We're monitoring the system performance closely.

    Identified
  • Mar 4, 2026 1:44 PM EST (29 minutes earlier)

    A fix has been implemented and core services have returned. We are continuing to monitor the incident.

    Monitoring
  • Mar 4, 2026 12:57 PM EST (47 minutes earlier)

    We are currently investigating an unplanned downtime of all core services for users in Canada.

    Investigating