Hypercare Status - Canada

Hypercare Status - Canada

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Oct 11, 2022 1:33 PM EDT

Performance Degradation

Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

Updates

  • Oct 11, 2022 5:28 PM EDT

    We sincerely apologize for any impact this incident may have caused you and your users. We will follow up with an email to explain the situation as well as the preventative measures that we will take going forward.

    Resolved
  • Oct 11, 2022 3:50 PM EDT (1 hour and 38 minutes earlier)

    —— Canada Only ——We are continuing to investigate the cause of this issue

    Monitoring
  • Oct 11, 2022 2:48 PM EDT (1 hour and 2 minutes earlier)

    —— Canada Only ——We are continuing to investigate the cause of this issue.

    Monitoring
  • Oct 11, 2022 1:33 PM EDT (1 hour and 15 minutes earlier)

    —— Canada Only ——There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

    Investigating