Hypercare Status - Canada

Hypercare Status - Canada

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Oct 30, 2026 6:50 PM EDT Resolved after 4h 33m

Files and attachments are currently unavailable

Impacted:
File Attachments - Canadian Region

Updates

  • Oct 30, 2026 11:24 PM EDT

    Any attachments sent previous to the upgrade will not be visible until it is restored in the coming days. Any new attachments sent after the upgrade has been completed will be visible instantly and is not affected by the upgrade.

    Resolved
  • Oct 30, 2026 11:02 PM EDT (22 minutes earlier)

    The upgrade has completed and the ability to send attachments (pictures, documents, and files) are available within Hypercare again.

    Resolved
  • Oct 30, 2026 7:52 PM EDT (3 hours and 10 minutes earlier)

    The following features are temporarily unavailable for viewing or download while the upgrade is underway:
    - Photos and videos
    - File attachments
    - Audio files for virtual pagers
    - On-call schedule and report downloads

    Our team is actively working to restore access. We will share the next update as soon as more information is available.

    Identified
  • Oct 30, 2026 6:50 PM EDT (1 hour and 1 minute earlier)

    We are currently disabling files and attachments sent via Hypercare until an urgent upgrade is completed.

    This means any attachments sent via Hypercare will be possible but viewing of these attachments may not be possible until this upgrade completes.

    We will continue to update as the upgrade progresses.

    Investigating