Hypercare Status - Canada

Hypercare Status - Canada

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Mar 5, 2025 12:14 PM EST

Notification delays [CA Region Only]

Impacted:
Notifications and Real-Time Syncing - Canadian Region

Updates

  • Mar 5, 2025 1:57 PM EST

    This incident has been resolved.

    Resolved
  • Mar 5, 2025 12:27 PM EST (1 hour and 30 minutes earlier)

    Hypercare message notifications experienced delays in delivery between 11:56 am to 12:13 pm EST. Users may have experienced a notification delay of up to 15 minutes during this time period. The team has confirmed normal operations have resumed. We are continuing to monitor the notification service.

    Monitoring
  • Mar 5, 2025 12:20 PM EST (7 minutes earlier)

    Normal operations of message notifications have resumed. The team is actively investigating the root cause.

    Monitoring
  • Mar 5, 2025 12:14 PM EST (5 minutes earlier)

    We are currently investigating reports of Hypercare message notifications experiencing delays in delivery. Our team is actively investigating the issue. This is only affecting users in Canada.

    Investigating