Hypercare Status - Canada

Hypercare Status - Canada

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Oct 14, 2025 1:55 PM EDT

[Canada Region] Scheduled Maintenance Notice - October 29, 2025 (03:01 – 05:00 ET)

Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

Updates

  • Oct 29, 2025 5:00 AM EDT

    The scheduled maintenance has been completed.

    Completed
  • Oct 29, 2025 3:00 AM EDT (1 hour and 59 minutes earlier)

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    In Progress
  • Oct 14, 2025 1:55 PM EDT (2 weeks, 13 hours, and 4 minutes earlier)

    As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Tuesday, October 28 (US Region) and Wednesday, October 29 (Canada Region). During this time, all Hypercare services will be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web).

    Scheduled Downtime Periods:

    Canada Region
    From: 03:01 AM (ET) on Wednesday, October 29, 2025
    To: 05:00 AM (ET) on Wednesday, October 29, 2025

    Please ensure your teams are prepared with:
    - Alternate communication plans
    - Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules
    - Contact directories for key personnel

    More information about the platform upgrade and required actions has been shared in the following official announcements:
    - https://hypercare.atlassian.net/wiki/external/Mjg0NzdkYWIwMDE4NDI3NDhlZTNjMjBmZjRiMzA0Zjk

    A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.

    We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.

    Thank you,
    Hypercare Team

    Maintenance will begin as scheduled in 60 minutes.

    Scheduled