Hypercare Status - Canada

Hypercare Status - Canada

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May 11, 2026 11:59 PM EDT

[Canadian Region] Scheduled Maintenance Notice - May 12, 2026 (21:15 - 21:45 ET)

Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region

Updates

  • May 12, 2026 9:42 PM EDT

    Scheduled maintenance completed. No downtime observed.

    Completed
  • May 12, 2026 9:17 PM EDT (24 minutes earlier)

    The scheduled maintenance is in progress.

    In Progress
  • May 11, 2026 11:59 PM EDT (21 hours and 17 minutes earlier)

    We have been notified of upcoming Oracle Cloud maintenance.

    What to expect:
    During the deployment, users may experience up to 3-minute period in which Hypercare real-time notifications will be out of service. Users actively using Hypercare may experience a delay receiving push notifications and/or chats loading. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

    Date: May 12, 2026 (Tuesday)
    Start Time: 21:15 ET | 18:15 PDT
    End Time: 21:45 ET | 18:45 PDT

    If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

    Thank you,
    Hypercare Team

    Maintenance will begin as scheduled in 60 minutes.

    Scheduled