Hypercare Status - Canada

Hypercare Status - Canada

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Mar 30, 2020 9:56 AM EDT

Some users cannot get past the passcode screen

Impacted:
Login and Single Sign On - Canadian Region

Updates

  • Mar 30, 2020 10:32 AM EDT

    This was due to a patch fix we put in a few months back to address the same issue. However, we had a flawed logic in there which resulted in select groups of users not being able to auto login. This is now resolved.

    Resolved
  • Mar 30, 2020 9:56 AM EDT (36 minutes earlier)

    Some users are stuck on the passcode screen, cannot get past it and will mention internet is not connected.

    Investigating