Hypercare Status - Canada

Hypercare Status - Canada

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May 2, 2026 9:36 PM EDT

[CA] Service interruption to Hypercare services

Impacted:
Messaging - Canadian Region
Viewing Who is On-Call - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Code Teams - Canadian Region
File Attachments - Canadian Region

Updates

  • May 2, 2026 11:27 PM EDT

    This incident has been resolved.

    Resolved
  • May 2, 2026 10:30 PM EDT (57 minutes earlier)

    All core services are now operational and we are continuing to monitor.

    Monitoring
  • May 2, 2026 10:21 PM EDT (8 minutes earlier)

    Partial interruption to services are being experienced due to maintenance work on Hypercare's cloud services provider. Intermittent interruptions may be experienced in the next 5-10 minutes.

    Monitoring
  • May 2, 2026 9:41 PM EDT (40 minutes earlier)

    Real time notifications are restored and we are continuing to monitor the issue.

    Monitoring
  • May 2, 2026 9:36 PM EDT (5 minutes earlier)

    A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.

    Identified