Hypercare Status - Canada

Hypercare Status - Canada

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Mar 27, 2024 1:37 PM EDT

[CA Region Only] Hypercare platform being monitored for interrupted service

Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

Updates

  • Mar 27, 2024 9:16 PM EDT

    This incident has been resolved.

    Resolved
  • Mar 27, 2024 4:55 PM EDT (4 hours and 21 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Mar 27, 2024 4:35 PM EDT (20 minutes earlier)

    The Engineering team has identified the cause of the 4:06pm EST downtime and a fix is being deployed.

    Identified
  • Mar 27, 2024 4:22 PM EDT (13 minutes earlier)

    The service has been restored at 4:17pm and is operational now. Engineers are investigating the cause.

    Monitoring
  • Mar 27, 2024 4:11 PM EDT (11 minutes earlier)

    Engineers are currently investigating the issue.

    Monitoring
  • Mar 27, 2024 1:43 PM EDT (2 hours and 28 minutes earlier)

    The issue has been identified and the Engineering team will continue monitoring the platform.

    Monitoring
  • Mar 27, 2024 1:37 PM EDT (6 minutes earlier)

    Internal logs indicated a six minute downtime occurred at 1:26 pm EST and was restored at 1:32 pm EST today for Users in the Canadian Region only. At this time, Hypercare is now fully operational. Our Engineering team is currently investigating the cause of the downtime.

    Investigating