Hypercare Status - Canada

Hypercare Status - Canada

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Jul 10, 2020 10:04 PM EDT

Real-time updates are experiencing issues

Impacted:
Notifications and Real-Time Syncing - Canadian Region

Updates

  • Jul 10, 2020 10:30 PM EDT

    The incident is now resolved, the issue is recognized. The notification server is going through an update that will resolve the issue for the future.

    Resolved
  • Jul 10, 2020 10:04 PM EDT (26 minutes earlier)

    Currently, any real-time updates are not reflected in real-time. You may notice a reconnecting banner. Sending messages still works as well as checking your messages, unless you are on the same screen as the sender. We are currently investigating this situation.

    Identified