Hypercare Status - Canada

Hypercare Status - Canada

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May 4, 2026 3:28 PM EDT

[Canadian Region] Scheduled Maintenance Notice - May 4, 2026 (17:30 - 18:00 ET)

Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

Updates

  • May 4, 2026 6:00 PM EDT

    The scheduled maintenance has been completed.

    Completed
  • May 4, 2026 5:30 PM EDT (30 minutes earlier)

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    In Progress
  • May 4, 2026 3:28 PM EDT (2 hours and 1 minute earlier)

    UPDATE at 16:30 ET: maintenance period has been updated to 17:30 to 18:00 ET. Maintenance window has been reduced to 30 minutes as a mitigation strategy will be put in place.

    We have been notified of upcoming Oracle Cloud maintenance related to Heatwave Databases.

    What to expect:
    During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.

    Date: May 4, 2026 (Monday)
    Start Time: 17:30 ET | 14:30 PDT
    End Time: 18:00 ET | 15:00 PDT

    If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

    Thank you,
    Hypercare Team

    Maintenance will begin as scheduled in 60 minutes.

    Scheduled