Hypercare Status - Canada
Apr 16, 2026 12:36 PM EDT
Unplanned service interruption to all Hypercare services
Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region
Updates
-
Apr 17, 2026 1:45 PM EDT
This incident has been resolved.
Resolved -
Apr 16, 2026 1:21 PM EDT (1 day and 23 minutes earlier)
Login services have resumed on the web platform. We are continuing to monitor services to ensure return to full operations.
Monitoring -
Apr 16, 2026 1:17 PM EDT (4 minutes earlier)
We are continuing to monitor login issues reported on the Web platform
Monitoring -
Apr 16, 2026 1:06 PM EDT (10 minutes earlier)
Services have resumed. We are continuing to monitor services to ensure return to full operations.
Mobile app users are encouraged to check their Hypercare app to ensure they have remained logged into the platform.
Monitoring -
Apr 16, 2026 12:36 PM EDT (29 minutes earlier)
We are currently investigating an unplanned interruption to all Hypercare services
Investigating