Hypercare Status - Canada

Hypercare Status - Canada

Back
Dec 16, 2021 8:58 AM EST

Prolonged wait time or errors with SSO login in Canada

Updates

  • Dec 16, 2021 3:11 PM EST

    Auth0 (our SSO partner) has now resolved the issue.

    Resolved
  • Dec 16, 2021 12:09 PM EST (3 hours and 2 minutes earlier)

    Our single sign-on integration partner Auth0 has pinpointed the issue and is doing its best to resolve the SSO integration. Once it has been addressed, Hypercare will update the status to resolve. It was due to a misconfiguration as Hypercare upgraded its plan with Auth0.

    Identified
  • Dec 16, 2021 8:58 AM EST (3 hours and 11 minutes earlier)

    Currently, users are getting error states or long wait times for SSO. We are currently investigating our integration with Auth0 to see where the error is occurring. U.S. SSO continues to work as expected.

    Investigating