Hypercare Status - Canada

Oct 15, 2026 11:20 AM EDT Ongoing for 3d

[CA Region] Intermittent slowdowns to Hypercare services

Impacted:

Messaging - Canadian Region

Viewing Who is On-Call - Canadian Region

API & Integrations - Canadian Region

Self-serve Scheduling - Canadian Region

Notifications and Real-Time Syncing - Canadian Region

Virtual Pager - Canadian Region

Code Teams - Canadian Region

Administration and Scheduling - Canadian Region

File Attachments - Canadian Region

Oct 16, 2026 5:48 PM EDT

The issue impacting Hypercare services has been identified. A fix has been deployed and services have stabilized. Our team is continuing to monitor the situation to ensure performance remains steady.

Monitoring
Oct 15, 2026 5:31 PM EDT (1 day and 16 minutes earlier)

We have deployed additional telemetry to investigate the root cause and are monitoring incoming data. We will share another update as soon as we have more information.

Investigating
Oct 15, 2026 2:45 PM EDT (2 hours and 46 minutes earlier)

We have restored the service and closely monitoring the service performance. We're investigating the root cause for the slowdowns.

Investigating
Oct 15, 2026 2:37 PM EDT (7 minutes earlier)

We are observing intermittent delays to Hypercare services. We're investigating the issue.

Investigating
Oct 15, 2026 12:42 PM EDT (1 hour and 54 minutes earlier)

The team is continuing to monitor Hypercare services following recent intermittent interruptions. Services have stabilized, and performance remains steady.

Monitoring
Oct 15, 2026 11:20 AM EDT (1 hour and 22 minutes earlier)

We are currently investigating alerts reporting intermittent slowdowns to all services in our Canadian region.

Investigating