Hypercare Status - Canada

Oct 28, 2025 6:20 AM EDT

[CA Region, Web Portal] User Contact Page Not Loading

Impacted:

Viewing Who is On-Call - Canadian Region

Oct 28, 2025 11:50 AM EDT

The incident is resolved and closing this incident.

Resolved
Oct 28, 2025 10:39 AM EDT (1 hour and 11 minutes earlier)

[Canada region] The fix for SSO login on web browser has been deployed. Users are now able to login to their Hypercare accounts.

Monitoring
Oct 28, 2025 9:20 AM EDT (1 hour and 18 minutes earlier)

[Canada Region] User profile viewing and searching is fixed. Engineers are working on fixing the SSO login issue.

Monitoring
Oct 28, 2025 8:24 AM EDT (55 minutes earlier)

[Canada Region] The engineers are working on a hot fix for the web SSO login issue, as well as user profile viewing and searching.

Identified
Oct 28, 2025 6:20 AM EDT (2 hours and 4 minutes earlier)

[CA Region, Web only] The web application in Canada region is having the below issues:
- Login via single-sign-on. Logged in users are advised to stay logged in
- Viewing the contact profile details of users. Searching users is impacted
Mobile users are not impacted. The engineers are currently investigating the issues.

Investigating