Hypercare Status - Canada

Hypercare Status - Canada

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Oct 22, 2026 12:11 PM EDT Resolved after 8d

[CA Region Only] Intermittent Slowdown Issue

Impacted:
Messaging - Canadian Region
Viewing Who is On-Call - Canadian Region
Login and Single Sign On - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
File Attachments - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
Self-serve Scheduling - Canadian Region
API & Integrations - Canadian Region

Updates

  • Oct 30, 2026 10:14 PM EDT

    Resolved: Following extended monitoring over the last few days, system metrics have continued to remain stable even during peak traffic and elevated traffic. All systems are operational, and this incident is now closed.

    Resolved
  • Oct 23, 2026 9:00 AM EDT (1 week, 13 hours, and 14 minutes earlier)

    The fix was deployed overnight as planned. We are currently monitoring system stability and performance.

    Monitoring
  • Oct 22, 2026 5:47 PM EDT (15 hours and 12 minutes earlier)

    We have developed a fix for the issue, and it is currently undergoing validation and testing.

    Pending successful testing, deployment to production is targeted for tonight. Mitigation measures remain in place to maintain service stability, and we will share our next update when the fix is released.

    Monitoring
  • Oct 22, 2026 12:34 PM EDT (5 hours and 12 minutes earlier)

    The services are recovered. We have identified the potential cause for the downtime, and the engineers are actively working on applying a patch.

    Monitoring
  • Oct 22, 2026 12:26 PM EDT (8 minutes earlier)

    Services should be recovering now. We're investigating the root cause for the downtime.

    Investigating
  • Oct 22, 2026 12:11 PM EDT (14 minutes earlier)

    We are observing slowdowns on Hypercare services.

    Investigating