Hypercare Status - Canada

Hypercare Status - Canada

Back
Mar 29, 2026 5:44 PM EDT

[CA only] Interruption to all Hypercare services

Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

Updates

  • Mar 30, 2026 2:30 PM EDT

    This incident has been resolved.

    Resolved
  • Mar 29, 2026 9:11 PM EDT (17 hours and 19 minutes earlier)

    Services are back to operational. We will share a post-mortem shortly.

    Monitoring
  • Mar 29, 2026 8:37 PM EDT (33 minutes earlier)

    We are noticing an inconsistent delivery for real time messages. Push notifications are not impacted. We're restarting the services.

    Monitoring
  • Mar 29, 2026 8:24 PM EDT (12 minutes earlier)

    All services are operational. We're monitoring the issue.

    Monitoring
  • Mar 29, 2026 6:36 PM EDT (1 hour and 48 minutes earlier)

    We observed increased connections to our database which is causing issues. Users might experience intermittent errors or a longer loading time when using the application. We're monitoring the issue.

    Monitoring
  • Mar 29, 2026 6:25 PM EDT (10 minutes earlier)

    The schedule tab on web client and admin portal is not loading. Our team is investigating.

    Monitoring
  • Mar 29, 2026 6:01 PM EDT (24 minutes earlier)

    All services are operational. We have identified the issue and we're closely monitoring.

    Monitoring
  • Mar 29, 2026 5:44 PM EDT (16 minutes earlier)

    We are currently experiencing downtime to all Hypercare services. The team is investigating the issue.

    Investigating