Hypercare Status - Canada
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Oct 30, 2026 7:52 PM EDT · Identified
The following features are temporarily unavailable for viewing or download while the upgrade is underway:
- Photos and videos
- File attachments
- Audio files for virtual pagers
- On-call schedule and report downloadsOur team is actively working to restore access. We will share the next update as soon as more information is available.
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Oct 30, 2026 6:50 PM EDT · Investigating
We are currently disabling files and attachments sent via Hypercare until an urgent upgrade is completed.
This means any attachments sent via Hypercare will be possible but viewing of these attachments may not be possible until this upgrade completes.
We will continue to update as the upgrade progresses.
[CA only] iOS - Unable to access the app
Upon investigation, our backend services and apps are operational; current findings indicate this is tied to an upstream network issue primarily affecting users on the Rogers network.
Workarounds:
- Connect to a Wi-Fi network if available
- If you are on Rogers mobile data, try verifying your device's APN settings using Rogers' APN Guide: https://www.rogers.com/support/mobility/apn-settings
We are continuing to monitor the situation and will share updates as more information becomes available.
[CA Region Only] Intermittent Slowdown Issue
The fix was deployed overnight as planned. We are currently monitoring system stability and performance.