No incidents reported
11:00 PM - 11:30 PM EDT (30min duration)
The scheduled maintenance has been completed.
2:07 PM EDT - Nov 8 6:33 PM EST (21d 5h 26min duration)
We sincerely apologize for any impact of the degraded performance incident may have caused your organization of the last few weeks. After monitoring the performance of our servers we've deduced that this incident has been resolved. Please be advised that a post mortem will be sent out by the end of this week to explain the technical issues our servers experienced along with the fix that was deployed.
1:33 PM - 5:28 PM EDT (3h 55min duration)
We sincerely apologize for any impact this incident may have caused you and your users. We will follow up with an email to explain the situation as well as the preventative measures that we will take going forward.
7:00 PM - 8:00 PM EDT (1h duration)
The scheduled maintenance has been completed.
1:30 PM - 1:30 PM EDT (0min duration)
Forgot Password Issue Impacting a Subset of Hypercare users
Issue: The Hypercare Technology team is investigating an issue impacting a subset of Hypercare users. The team has identified that the Forgot Password feature isn't running as expected for a small group of users on the web platform.Impact: Some users who need to reset their password may experience difficulties if they are using the web platform. Hypercare mobile platforms are not affected. We sincerely apologize for the impact this is having on you and your organization.
10:15 AM - Sep 5 11:00 AM EDT (4d 45min duration)
Hypercare Download Availability Temporarily disabled in the Google Play Store
The app is now available for download in the Google Play Store.