Hypercare Status - Canada

Hypercare Status - Canada

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Incident history

Dec 2022 - Feb 2023

February 2023

No incidents reported

January 2023

Jan 31

9:16 AM - 9:27 AM EST (11min duration)

Delivery of notifications is in degraded performance

This issue is now resolved. This issue started at 05:00 am EST when we inadvertently pointed the notification server to the read database so it wasn't able to be processed. This issue is now resolved. Any notifications that was missed during this period will be sent to ensure notifications are not missed.

2 updates
Impacted:
Notifications and Real-Time Syncing - Canadian Region
Jan 30

1:02 PM - Jan 31 1:15 PM EST (1d 13min duration)

Canadian Region: Monitoring performance issues

After an hour of monitoring, Hypercare team believes this slow down incident is now fully resolved. Hypercare engineering team will be modifying our notes functionality to ensure it does not affect performance and bring the feature back into the ecosystem.

6 updates
Impacted:
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
Self-serve Scheduling - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
Jan 26

2:30 PM - 3:33 PM EST (1h 3min duration)

Canadian Region - Degraded performance

This incident has been resolved.

3 updates
Impacted:
File Attachments - Canadian Region

December 2022

Dec 23

12:48 PM - Dec 24 12:56 PM EST (1d 8min duration)

Inbound Call Failures from a Subset of Numbers From Bell Network in Canada.

This incident has been resolved.

3 updates