Hypercare Status - Canada

Hypercare Status - Canada

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Incident history

Jun 2023 - Aug 2023

August 2023

Aug 17

9:39 PM - Aug 18 12:35 AM EDT (2h 56min duration)

[North America] Delivery issues with SMS

As of 10:44 PM EST, Twilio has confirmed all services to be completely operational.

3 updates
Impacted:
Notifications and Real-Time Syncing - Canadian Region

July 2023

Jul 01

1:14 AM - Jul 2 1:42 PM EDT (1d 12h 28min duration)

Canadian Region - Successful Maintenance

We have been monitoring, with no user complaints and issues. Successful deployment.

2 updates
Impacted:
Notifications and Real-Time Syncing - Canadian Region
Jul 01

12:01 AM - 1:01 AM EDT (1h duration)

CANADIAN REGION - Hypercare Planned Downtime - SATURDAY JULY 1ST 2023 00:01-01:00 EDT

The scheduled maintenance has been completed.

3 updates
Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

June 2023

Jun 19

8:42 AM - 8:55 AM EDT (13min duration)

Hypercare Service Disruption on Web App - Mobile not affected

Upon performing security updates, the Hypercare web app began to malfunction. The Hypercare team has isolated the issue and has deployed the fix. If you are still experiencing an issue and have not already logged a case, please contact Support.

2 updates
Impacted:
Messaging - Canadian Region