Hypercare Status - Canada

Hypercare Status - Canada

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Jul 1, 2023 1:14 AM EDT

Canadian Region - Successful Maintenance

Impacted:
Notifications and Real-Time Syncing - Canadian Region

Updates

  • Jul 2, 2023 1:42 PM EDT

    We have been monitoring, with no user complaints and issues. Successful deployment.

    Resolved
  • Jul 1, 2023 1:14 AM EDT (1 day, 12 hours, and 28 minutes earlier)

    The upgrade has been performed successfully with no issues. However some users, you may see a "reconnecting" banner within the application since this was a DNS change. DNS changes can take up to 24 to 48 hours, but it could be shorter or longer depending on various factors. During this time, you should not be expected to miss any notifications however if you are on a screen within the application while it is reconnecting you may have to refresh the screen to see updated changes.

    Monitoring