5:00 PM - 5:00 PM EST (0min duration)
[US and CA Region] Hypercare performance being monitored across all platforms (Web and Mobile Apps)
A downtime was reported between 4:51 PM and 4:57 PM EST today in our Canada Region and 4:54 PM and 5:04 PM EST today in our US Region across all User and Admin platforms. All systems are now fully functional and our Engineering team is investigating the cause of the downtime. They will continue monitoring the platform to ensure optimal performance.
5:25 PM - Feb 12 5:12 AM EST (25d 11h 47min duration)
[CA and US Region] On-Call Schedule Email Notifications
Email notifications are now fully functional.
11:47 AM - 12:34 PM EST (47min duration)
[Canadian Region] - System slowdown
No more slow downs have occurred. Closing the issue as our suspected issue seems to the be culprit.
8:52 AM - 9:40 AM EST (48min duration)
CA and US Region - On-Call shifts and roles for Dec 31 not showing in the iOS app
This incident has been resolved an the iOS app is showing the on-call shifts for Dec 31.
12:13 PM - Dec 8 12:50 AM EST (12h 37min duration)
[CA and US Region] Admin Portal - Department and Site User list not loading
This issue is now resolved. This was due to a recent update, which the engineering team has now resolved the issue on the update. We will continue to monitor to ensure this update does not have anymore side effects.
11:31 AM - 11:45 AM EST (14min duration)
[Canadian Region] - Reports of slowdown on admin portal
Our team has reverted the change and everything should behave normally now. We will be shipping this feature out in the future once we identify the performance issue associated with this new feature.