Hypercare Status - Canada

Hypercare Status - Canada

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Jan 12, 2024 11:47 AM EST

[Canadian Region] - System slowdown

Updates

  • Jan 12, 2024 12:34 PM EST

    No more slow downs have occurred. Closing the issue as our suspected issue seems to the be culprit.

    Resolved
  • Jan 12, 2024 12:03 PM EST (31 minutes earlier)

    We have seemed to identified the issue. We will continue to monitor to ensure it's stable.

    Monitoring
  • Jan 12, 2024 11:47 AM EST (16 minutes earlier)

    Our engineering team received a system downtime notification from our monitoring system at 11:41:46 am for our API being down for the Canadian region. The system was recovered by itself by 11:47:46 AM. We are currently investigating why the system slowed down, to ensure this does not happen again.

    Investigating