11:20 AM - 2:00 PM EST (2h 40min duration)
[US and Canada] Virtual pagers with custom audio handling files are not operating
Virtual paging services were restored to normal operations at 13:59 ET
5:14 AM - 8:46 PM EST (15h 32min duration)
This issue has been resolved.
12:00 AM - 12:00 AM EST (0min duration)
[CA Region only] Push Notification Delivery Issues
Between 00:00 and 02:00 AM EST on February 14, users in our Canadian region experienced an interruption with Hypercare’s push notification services. During this window, messages were successfully delivered to the intended recipient, however, real-time alerts (push notifications) were not being sent to iOS and Android devices.
Hypercare recognized the issue at 01:44 AM and the root cause was identified at 1:58 AM. A technical fix was applied and notification services were fully restored by 02:00 AM.
8:26 PM - 8:44 PM EST (18min duration)
[CA region only] Push notifications to mobile apps not delivering
This incident has been resolved. A post mortem will be posted shortly.
No incidents reported