Hypercare Status - Canada

Hypercare Status - Canada

Back

Incident history

Jun 2026 - Aug 2026

August

Aug 08

6:48 PM - 10:16 PM EDT (3h 28min duration)

Interruptions to Hypercare services

The incident has been resolved.

2 updates

July

Jul 27

11:48 AM - Aug 6 12:44 PM EDT (10d 56min duration)

Resolved - Inconsistent Web Push Notifications

We have not observed the inconsistency in web push notification since the fix is released. The incident is resolved.

4 updates
Impacted:
Notifications and Real-Time Syncing - Canadian Region
Jul 16

5:22 AM - 5:32 AM EDT (10min duration)

Unable to use Single Sign-On login

This incident has been resolved.

2 updates
Impacted:
Login and Single Sign On - Canadian Region
Jul 04

11:09 PM - 11:09 PM EDT (0min duration)

Intermittent Service Interruption to Hypercare Services

We're observing intermittent interruptions to Hypercare services at 11:09pm. The issue has been identified to be related to a cloud service maintenance. The engineers have restarted the service. Services are back to operational since 11:30pm. This incident has been resolved.

1 update
Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

June

Jun 01

11:30 PM - 11:45 PM EDT (15min duration)

[CA Region] Scheduled Maintenance Notice - June 1, 2026 (11:30 – 11:45 PM ET)

The scheduled maintenance has been completed.

3 updates
Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region
Jun 01

9:43 AM - 12:51 PM EDT (3h 8min duration)

[Canada Region] Service slowdown to Hypercare services

This incident has been resolved.

4 updates
Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region