11:27 AM - 12:41 PM EDT (1h 13min duration)
[CA Region only] Multimedia Upload Failure
This incident has been resolved.
10:30 PM - 10:45 PM EDT (15min duration)
[CA Region] Scheduled Maintenance Notice - May 27, 2026 (10:30 – 10:45 PM ET)
The scheduled maintenance has been completed.
9:15 PM - 9:42 PM EDT (27min duration)
[Canadian Region] Scheduled Maintenance Notice - May 12, 2026 (21:15 - 21:45 ET)
Scheduled maintenance completed. No downtime observed.
5:30 PM - 6:00 PM EDT (30min duration)
[Canadian Region] Scheduled Maintenance Notice - May 4, 2026 (17:30 - 18:00 ET)
The scheduled maintenance has been completed.
9:36 PM - 11:27 PM EDT (1h 52min duration)
[CA] Service interruption to Hypercare services
This incident has been resolved.
12:01 AM - 12:31 AM EDT (30min duration)
[Canadian Region] Scheduled Maintenance Notice - April 27, 2026 (00:01 - 01:45 ET)
The scheduled maintenance has been completed.
5:12 PM - 9:12 PM EDT (4h duration)
[Canadian Region] Scheduled Maintenance Notice - April 22, 2026 (17:12 - 21:12 ET)
The scheduled maintenance has been completed.
4:50 PM - 8:50 PM EDT (4h duration)
[Canadian Region] Scheduled Maintenance Notice - April 21, 2026 (16:52 - 20:52 ET)
The scheduled maintenance has been completed.
7:04 PM - 8:27 PM EDT (1h 23min duration)
Intermittent latency / slowdown
This incident has been resolved.
12:36 PM - Apr 17 1:45 PM EDT (1d 1h 9min duration)
Unplanned service interruption to all Hypercare services
This incident has been resolved.
6:42 PM - Apr 16 2:33 PM EDT (19h 50min duration)
Web Client real-time web sockets not connecting
This incident has been resolved.
5:44 PM - Mar 30 2:30 PM EDT (20h 46min duration)
[CA only] Interruption to all Hypercare services
This incident has been resolved.
12:57 PM - Mar 5 11:30 PM EST (1d 10h 33min duration)
[Canada only] Unplanned interruption to services
Core services have resumed and remained stable for the past 24 hours. The team is continuing to monitor push notification and web socket events for real-time syncing. The team has continued to disable the automated status reset feature to maintain a stable environment. The automated status reset feature has been running intermittently in a controlled environment to ensure users status’ are reset appropriately.
3:57 AM - 4:57 AM EST (1h duration)
[Canada only] Intermittent interruption to push notification service
This incident has been resolved. A postmortem will be posted shortly.
1:34 AM EST - Mar 30 4:26 PM EDT (27d 13h 52min duration)
[Canada and US] Directory Synchronization Feature Temporarily Disabled
Directory Synchronization has been enabled.
Following the deployment of a fix on March 26, we have completed the following recovery steps:
- Full Synchronization: All Active Directory records were resynced between March 26-28 to ensure data accuracy.
- Real-time Updates: Webhooks are now active and capturing directory changes (adds, moves, and changes) as they occur.
- Final Phase: We are currently finalizing the enablement for a small subset of organizations with specific shared-account configurations.
Organization administrators have been sent a detailed briefing regarding their specific sync status. If you have immediate questions, please contact support@hypercare.com.
11:25 AM - 1:35 PM EST (2h 10min duration)
[CA region only] Unplanned interruption to services
This incident has been resolved. A post mortem will be shared shortly.