Hypercare Status - Canada

Apr 26, 2026 3:31 PM EDT

[Canadian Region] Scheduled Maintenance Notice - April 27, 2026 (00:01 - 01:45 ET)

Impacted:

Messaging - Canadian Region

Viewing Who is On-Call - Canadian Region

API & Integrations - Canadian Region

Self-serve Scheduling - Canadian Region

Notifications and Real-Time Syncing - Canadian Region

Virtual Pager - Canadian Region

Code Teams - Canadian Region

Administration and Scheduling - Canadian Region

File Attachments - Canadian Region

Apr 27, 2026 1:45 AM EDT

The scheduled maintenance has been completed.

Completed
Apr 26, 2026 3:31 PM EDT (10 hours and 14 minutes earlier)

Our team has been working around the clock this weekend to develop a solution that eliminates the impact of upcoming Oracle Cloud maintenance activities related to Heatwave Databases and Virtual Machines.
What to expect:
During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen, and may be logged out. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen.
Date: April 27, 2026 (Monday)
Start Time: 00:01 ET | 21:01 PDT
End Time: 1:45 ET | 10:45 PDT
If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.
Thank you,
Hypercare Team
Maintenance will begin as scheduled in 60 minutes.

Scheduled