Hypercare Status - Canada

Hypercare Status - Canada

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Apr 21, 2026 12:34 PM EDT

[Canadian Region] Scheduled Maintenance Notice - April 21, 2026 (16:52 - 20:52 ET)

Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

Updates

  • Apr 21, 2026 8:50 PM EDT

    The scheduled maintenance has been completed.

    Completed
  • Apr 21, 2026 5:16 PM EDT (3 hours and 34 minutes earlier)

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    In Progress
  • Apr 21, 2026 5:15 PM EDT (59 seconds earlier)

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    In Progress
  • Apr 21, 2026 4:50 PM EDT (24 minutes earlier)

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    In Progress
  • Apr 21, 2026 12:34 PM EDT (4 hours and 15 minutes earlier)

    We have been notified by our cloud provider (Oracle Cloud) of a scheduled maintenance window on the database in the Canadian Region.

    What to expect:
    During this 30 minute window, most users will experience only a brief interruption lasting less than 60 seconds. There is a chance that users may experience multiple episodes of interruptions.

    Date: April 21, 2026 (Tuesday)
    Start Time: 16:52 ET | 13:52 PDT
    End Time: 17:22 ET | 14:22 PDT

    If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

    Thank you,
    Hypercare Team

    Maintenance will begin as scheduled in 60 minutes.

    Update: The maintenance window is scheduled to begin at 16:52 ET and may span up to 4 hours. All Hypercare services are still operational.
    While the maintenance activity could start at any point during this 4-hour window, our internal assessment indicates that actual service impact will be limited to a maximum 30-minute period. During this time, most users will experience only a brief interruption lasting less than 60 seconds.
    We are monitoring the provider's progress closely and will update this page as the situation evolves.

    We will be undergoing scheduled maintenance during this time.

    Scheduled