11:22 PM - 11:37 PM EST (15min duration)
[CA Region] Investigating Intermittent Service interruption and slowdowns to Hypercare services
This incident has been resolved.
6:50 PM - 11:24 PM EDT (4h 34min duration)
Files and attachments are currently unavailable
Any attachments sent previous to the upgrade will not be visible until it is restored in the coming days. Any new attachments sent after the upgrade has been completed will be visible instantly and is not affected by the upgrade.
11:31 AM EDT - Nov 5 5:42 PM EST (8d 7h 11min duration)
[CA only] iOS - Unable to access the app
No new reports have been received since monitoring the issue. This incident will be marked as resolved.
12:11 PM - Oct 30 10:14 PM EDT (8d 10h 3min duration)
[CA Region Only] Intermittent Slowdown Issue
Resolved: Following extended monitoring over the last few days, system metrics have continued to remain stable even during peak traffic and elevated traffic. All systems are operational, and this incident is now closed.
11:20 AM - Oct 19 1:57 PM EDT (4d 2h 37min duration)
[CA Region] Intermittent slowdowns to Hypercare services
Fixes released on Friday, October 16 have stabilized all platforms and the issue is now resolved.
11:00 AM - 11:35 AM EDT (35min duration)
[Global] Scheduled maintenance of our third party Single Sign On Provider (WorkOS)
The scheduled maintenance has been completed by WorkOS
11:42 AM - Oct 14 11:36 AM EDT (27d 23h 55min duration)
[iOS] Long load time to access the app
A new app update containing the network optimization fix was built, tested, and released on September 28. Since the release, performance has stabilized and no further connection issues have been reported.
This incident is now fully resolved. If you continue to experience any issues, please reach out to our support team at support@hypercare.com.
12:08 AM - 1:35 PM EDT (13h 27min duration)
Disruption to cell carriers in North America
The carrier network has been resolved.