Hypercare Status - Canada

Hypercare Status - Canada

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Aug 3, 2024 12:28 AM EDT

[US and Canada Regions] Hypercare Scheduled Maintenance and Downtime Notice – August 18, 2024 00:01 - 02:00 EDT

Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region

Updates

  • Aug 18, 2024 2:00 AM EDT

    The scheduled maintenance has been completed.

    Completed
  • Aug 18, 2024 1:37 AM EDT (22 minutes earlier)

    Testing is underway for the US region. The upgrade has been completed and tested for the Canadian region.

    In Progress
  • Aug 18, 2024 12:00 AM EDT (1 hour and 37 minutes earlier)

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    In Progress
  • Aug 3, 2024 12:28 AM EDT (2 weeks, 23 hours, and 31 minutes earlier)

    Scheduled maintenance and critical performance upgrades are planned during the early morning of Sunday, August 18, 2024., During this maintenance period, all Hypercare services will be unavailable, which includes (and not limited to) messaging, scheduling, on-call locating and code activations. This will affect all platforms (iOS, Android, Web).

    Scheduled Downtime Period:
    From: 00:01 AM (EDT) on Sunday, August 18, 2024
    To: 02:00 AM (EDT) on Sunday, August 18, 2024
    Affected services: all Hypercare services across all platforms

    Please inform your teams accordingly and use your downtime/Code Grey procedures as appropriate. Specifically, please ensure that the following are in place:

    • Alternative communication channels
    • Offline on-call schedule management
    • Directory info for critical staff

    We apologize for any inconvenience this may cause and assure you that our team is working diligently to minimize the impact and complete the maintenance as quickly as possible.

    If you have any questions or concerns regarding this maintenance, please do not hesitate to contact our support team at support@hypercare.com.

    Best regards,
    Hypercare Support Team

    Maintenance will begin as scheduled in 60 minutes.

    Scheduled