Hypercare Status - Canada

Hypercare Status - Canada

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May 31, 2024 1:08 PM EDT

[US & CA Region Only] Delay in Sending and Receiving Messages

Impacted:
Messaging - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
File Attachments - Canadian Region

Updates

  • Jun 1, 2024 1:01 PM EDT

    After monitoring, we have not seen any delays or issues. We are now fully closing this incident.

    Resolved
  • May 31, 2024 3:58 PM EDT (21 hours and 3 minutes earlier)

    The engineering team continues to investigate delay and monitor response time. Service is operational.

    Monitoring
  • May 31, 2024 3:07 PM EDT (50 minutes earlier)

    [CA Region only] Deployment in CA region and might experience a temporary service downtime. The service is now recovered.

    Monitoring
  • May 31, 2024 1:08 PM EDT (1 hour and 59 minutes earlier)

    We're observing longer processing time in sending and receiving messages in US and CA region. The team is currently investigating the issue.

    Investigating