Hypercare Status - Canada

Hypercare Status - Canada

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Incident history

Mar 2024 - May 2024

May 2024

May 31

1:08 PM - Jun 1 1:01 PM EDT (23h 53min duration)

[US & CA Region Only] Delay in Sending and Receiving Messages

After monitoring, we have not seen any delays or issues. We are now fully closing this incident.

4 updates
Impacted:
Messaging - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
File Attachments - Canadian Region
May 27

10:00 PM - May 28 12:00 AM EDT (2h duration)

[US and Canada Regions] Hypercare Virtual Paging Maintenance Notice – May 27, 2024

The scheduled maintenance has been completed.

3 updates
Impacted:
Virtual Pager - Canadian Region

April 2024

Apr 11

10:32 PM - 10:55 PM EDT (23min duration)

CA Region Only - Notifications delivery interruption

The incident has been fully resolved.

3 updates
Impacted:
Notifications and Real-Time Syncing - Canadian Region
Apr 11

3:50 PM - 4:21 PM EDT (31min duration)

[CA and US Region] Hypercare platform interrupted service

This incident has been resolved.

4 updates
Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region
Apr 04

11:26 AM - 11:36 AM EDT (10min duration)

[CA Region Only] Notifications delay in CA region

This incident has been resolved.

3 updates
Impacted:
Messaging - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Code Teams - Canadian Region

March 2024

Mar 27

1:37 PM - 9:16 PM EDT (7h 39min duration)

[CA Region Only] Hypercare platform being monitored for interrupted service

This incident has been resolved.

7 updates
Impacted:
Messaging - Canadian Region
Login and Single Sign On - Canadian Region
Viewing Who is On-Call - Canadian Region
API & Integrations - Canadian Region
Self-serve Scheduling - Canadian Region
Notifications and Real-Time Syncing - Canadian Region
Virtual Pager - Canadian Region
Code Teams - Canadian Region
Administration and Scheduling - Canadian Region
File Attachments - Canadian Region